Patient Navigator Advocate (PNA)

Mid Cities Psychiatry specializes in the diagnosis and treatment of mental health illnesses, including treatment-resistant depression and substance use disorders.

Mid Cities Psychiatry has a structured environment having a culture where all our team members strive to work with each other.

Job Application Requirements:

• A current resume
• A cover letter explaining why you are a strong candidate for this position and what excites you about Mid Cities Psychiatry
• Completed MCP Employment Application
• DISC Assessment results

Interested applicants should complete and e-mail these materials to H-R@midcitiespsychiatry.com

Key Responsibilities:

• Provide a welcoming patient experience and promote a positive atmosphere.
• Handle patient check-ins/outs, educate patients, and manage payments.
• Answer in-person inquiries at the Front Desk and stay updated on workflow changes.
• Understand and navigate the Electronic Medical Reporting (EMR) system.
• Manage patient flow and scheduling, ensuring timely care by providers.
• Set up payment plans and verify insurance for behavioral and primary care services.
• Meet or exceed key metrics for collections and scheduling.
• Collaborate closely with other mental health professionals at the clinic, including providers and medical assistants, to ensure to deliver the highest quality care to patients.
• Address and resolve complex issues promptly while aligning actions with Mid Cities Psychiatry values.
• Document patient interactions and promote additional services.
• Manage escalations effectively and ensure appropriate follow-through.
• Operational support for practice, including organizing and maintaining patient areas.
• Full-time role with hours 8:00 AM to 5:00 PM, Monday to Friday..
• Salary – $45,000 – $55,000 per year

Qualifications:

• Bachelor’s Degree and experience.
• 1-3 years of experience in sales, customer service, or lead generation.
• 1-3 years of healthcare experience preferred.
• Proficiency in using Microsoft Office, Google Suite and past EMR experience (Mid Cities Psychiatry used iPatientCare)

Essential Skills:

• Exceptional customer service and a positive attitude.
• Critical thinking and the ability to handle complex situations.
• Self-motivated, organized, and capable of working independently or as part of a team.
• Persistent and persuasive, with excellent communication and problem-solving skills.
• Empathy and compassion for mental health improvement.
• Ability to adapt to changes quickly and stay focused on goals.

Work Environment:

• Office setting with a focus on desk work and frequent computer use.
• Physical demands involve light lifting, prolonged standing, and frequent use of the phone.

Benefits: 

• Health insurance, dental and vision coverage
• Paid time off (PTO)
• 401(k) with employer match
• Mental health support services

Pre-Employment Screening:

• References
• Background Check
• Urine Drug Screening