TMS Care Navigator (TCN)

Mid Cities Psychiatry specializes in the diagnosis and treatment of mental health illnesses, including treatment-resistant depression and substance use disorders.

Mid Cities Psychiatry has a structured environment having a culture where all our team members strive to work with each other.

Job Application Requirements:

• A current resume
• A cover letter explaining why you are a strong candidate for this position and what excites you about Mid Cities Psychiatry
• Completed MCP Employment Application
• DISC Assessment results

Interested applicants should complete and e-mail these materials to H-R@midcitiespsychiatry.com

Job Description:

Applicants must be willing to work full-time, Monday thru Friday, 8:00 am to 5:00 pm.

Benefits:

• Pay – $35,000.00 – $42,000.00 per year
• Medical Insurance (eligibility begins the first day of the month after 60 days of employment)
• Dental & Vision benefits (eligibility begins the first day of the month after 60 days of employment)
• PTO, Public Holidays, Sick-Leave
• 401k contribution of 3.0% after 12 months continuous employment

Key Responsibilities:

• Provide a welcoming patient experience and promote a positive atmosphere.
•  Handle patient check-ins/outs, educate patients, and manage payments.
•  Answer in-person inquiries at the Front Desk and stay updated on workflow changes.
•  Understand and navigate the Electronic Medical Reporting (EMR) system.
•  Manage patient flow and scheduling, ensuring timely care by providers.
• Set up payment plans and verify insurance for behavioral and primary care services.
•  Meet or exceed key metrics for collections and scheduling.
• Collaborate closely with other mental health professionals at the clinic, including providers and medical assistants, to ensure to deliver the highest quality care to patients.
•  Address and resolve complex issues promptly while aligning actions with Mid Cities Psychiatry values.
• Document patient interactions and promote additional services.
• Manage escalations effectively and ensure appropriate follow-through.
• Operational support for practice, including organizing and maintaining patient areas.
•  Full-time role with hours 8:00 AM to 5:00 PM, Monday to Friday.

Qualifications:

• College degree or equivalent education and experience.
• 1-3 years of experience in sales, customer service, or lead generation.
• 1-3 years of healthcare experience preferred.
• Proficiency in using Microsoft Office, Google Suite and past EMR experience (Mid Cities Psychiatry used iPatientCare)

Essential Skills:

• Exceptional customer service and a positive attitude.
• Critical thinking and the ability to handle complex situations.
• Self-motivated, organized, and capable of working independently or as part of a team.
• Persistent and persuasive, with excellent communication and problem-solving skills.
• Empathy and compassion for mental health improvement.
• Ability to adapt to changes quickly and stay focused on goals.

Work Environment:

• Office setting with a focus on desk work and frequent computer use.
•  Physical demands involve light lifting, prolonged standing, and frequent use of the phone.

Pre-Employment Screening:

• References
• Background Check
• Urine Drug Screening